Shipping policy

SHIPPING & RETURNS POLICY

Shipping Information

Shipping Destinations 

We currently ship exclusively within the United States. We are unable to fulfill orders for international shipping at this time.

Order Processing Times All orders are processed within 1–3 business days.

    • Business Days: Monday through Friday (excluding major US holidays).
    • Weekend & Holiday Orders: Orders placed on Saturdays, Sundays, or recognized holidays will be processed on the next business day.

Shipping Rates & Delivery Estimates Shipping charges will be calculated at checkout based on the weight and dimensions of your order.

    • Standard Shipping: Typically delivers within 5–7 business days after processing.
    • Expedited Shipping: Available options (if offered) typically deliver within 2–3 business days after processing.

Note: As handmade items, beaded jewelry and woodcrafts are carefully packed to prevent damage during transit. Please allow an extra day for packaging if your order includes fragile components.

Order Tracking

Once your order ships, you will receive an email with a tracking number so you can monitor your package's progress.

Lost or Stolen Packages 

We are not responsible for packages marked as "delivered" by the carrier but not received by the customer. If your tracking number shows "delivered" and you have not received your item, please:

    1. Check with all household members and neighbors.
    2. Check around your property (porch, garage, mailbox).
    3. Contact your local post office or carrier with your tracking number.
    4. Contact us within 48 hours of the "delivered" status if the item is still missing.

Returns and Exchanges

Return Window We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be:

    • In the same condition that you received it.
    • Unworn or unused.
    • With all tags attached.
    • In its original packaging.
    • Accompanied by a receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at hello@withlovemc.com.

    • Return Address: If your return is accepted, you will be instructed to send your item to: PO Box [Your Box Number], North Chicago, IL 60064.
    • Important: Items sent back to us without first requesting a return will not be accepted. Once approved, we will send you a return shipping label and specific instructions on how and where to send your package.

Return Fees 

Times are tough, so let's split the shipping charge! We only charge a $5 shipping fee for the return. We're that confident in our products that you won't want to return it!

Damages and Issues 

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at hello@withlovemc.com so we can evaluate the issue and make it right.

Exceptions:

Non-Returnable Items

    • Custom Products: Custom products (such as special orders or personalized items) cannot be returned.
    • Sale Items: Unfortunately, we cannot accept returns on sale items.
    • Gift Cards: Gift cards are non-returnable.

If you have questions or concerns about a specific item, please get in touch.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

    • We will notify you once we've received and inspected your return and let you know if the refund was approved or not.
    • If approved, your refund will be automatically processed on your original payment method within 10 business days.
    • Please remember it can take some time for your bank or credit card company to process and post the refund.
    • If more than 15 business days have passed since your return was approved, please contact us at hello@withlovemc.com.

Contact Us If you have any questions about your shipment, returns, or lost packages, please contact us at hello@withlovemc.com.